Welcome to AST’s FAQ’s Page!

Is AST open on Sundays?

Is AST open on Sundays?
We are not open on Sundays unfortunately. Our opening hours are Monday- Friday 9am-5:30pm and Saturdays open from 9am-4:30pm.

Do AST do laminate flooring?

We don’t do laminate flooring unfortunately, but you could have a look at our LVT (Luxury vinyl tiles) alternative. This is fitted in a similar way to laminate or is available in a click version or can be fully adhered to the floor which then does not require scotia.

What cleaners are best to use on carpet?

Phone our staff today as all carpets are different and therefore use different cleaning products

How long do i have to wait for my carpet?

Carpets available from stock can be fitted usually within a couple of days excluding weekends, bank holidays, etc. It is not unheard of for us to fit stock carpets on the same day. Special order in carpets will take a little longer. To book a fitting space we will need a 20% deposit.

How do I measure stairs?

You don’t have to!We will do this for you, as we offer a free estimating service on all carpets supplied and fitted by ourselves. We can even bring the samples with us!

Do AST supply artificial grass?

AST supply and stock 4 varieties of artificial grass. This comes 4 meters wide. It also has a low maintenance cost, keeps it’s colour and is weather durable. Unfortunately, we don’t provide a fitting service for artificial grass, but we have contractors we can recommend for installation.

Do I need new underlay with a new carpet?

We would always recommend new underlay where possible, however we have a large selection of carpets with built in felt backing, which can be laid with or without underlay.

Can you put vinyl over ceramic tiles?

We always recommend our floorcovering to be fitted to British standards, which would involve the uplifting of the old tiles. It is possible to fit on top of existing ceramic tiles but in time the joints will show through the vinyl. Vinyl is best laid on a smooth hard floor.

How are fitting jobs scheduled?

Fitting appointments come on a first come first served basis. You will need a 20% deposit to book an appointment and all times given are approximate. Fitting times are allocated through the day from the first one at 9am, followed by 10-12, then after 1pm,2pm,3pm and 4pm. All these times are approximate.

What do I do about furniture in the way of fitting the carpet?

There is no additional cost to move furniture. We suggest you move any delicate or valuable items that may become in the way of the carpet. Anything left in the room is at your own risk.

When fitting the carpet is there any additional charges?

When having a carpet fitted by ourselves, we do not make any additional charges for door strips, door bars, or spray glue. If you’re having underlay, we do not make any additional charges for the grippers. Any other extra charges only apply to; door trimming, removal and disposal of old flooring, and an additional cost to our fitters travelling outside the Telford area.